Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Bought a gift card online, did not get it or a receipt

Bought a gift card online, did not get it or a receipt

Hello, I bought a giftcard about a half hour ago and never got a confirmation email nor did the person I sent it to as a recipient get the gift card AND I was already charged. Can someone please help?

Reply
2 Replies

Can someone who works for Spotify please help me?

We can't do anything here, I'm afraid. Please contact our payments team, they'll be able to sort it for you.

-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?

Suggested posts