Bought premium but can only use free

[Joe21]

Hi, I purchase spotify premium each month, I renewed my subscription a few days ago, the money has gone out of my bank but I am only able to use the free version. I've cancelled my subscription and it says I can use spotify premium up until the 16th of October. Why has this happened? I've uninstalled the app and signed off and back in like it says on your website but it's still not working please get in touch as I feel I've been ripped off.

[jean3601]

Hello @Joe21, Welcome to the community! 🙂

You can use this guide to assist you in solving your issue:

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Just-subscribed-Not-getting-Premium...

If that Does not work, just post here and ill be happy to escalate the issue for you:)

I hope this helped! 🙂 

[stormymichael]

Hi,

I am experiencing the same issue. Subscribed about 5 hours ago. Showing as premium on my laptop but not on my mobile. Tried Logging in and out and reinstalled. Still not giving me the premium options on my mobile. Extremely annoyed as this seems to be an ongoing and widespread issue but Spotify seems to ave done absolutley nothing to address it.

[jean3601]

Hello @stormymichael, Welcome to the community! 🙂

May I ask you to log out and back in again and check if you get premium?

Thanks! Hope to hear back from you soon! 🙂

[stormymichael]

Thank you for the quick reply 🙂

I have logged out and in and still no premium. Still only have option of playing songs in shuffle mode etc.

[jean3601]

@stormymichael

Are you sure you are logging in with the correct account (if its created with Facebook you need to log in with Facebook and vice versa if it is created using spotify)

If this does not solve your problem just pop me a message here an i can escalate the issue for you 🙂

[stormymichael]

yes ive tried signing in both ways with no success. 

[Pricilla]

Hey @Joe21,

Welcome to the Community. 

Sorry to hear you're having trouble with your subscription at the moment.

We'll be happy to help you out. The best thing to do would be to get in touch via our contact form and we'll discuss this by email.

Thanks!

[Pricilla]

Hey @stormymichael,

If you could answer the questions below we can get a better idea of what's happening here and help. 

1. When you log into your account did you use an email address or your Spotify username?
2. Do you see all your playlists in the account?
3. Could you please attach a screenshot of what you currently see when you sign in?

Thanks!