Bought prenium,never got it, now spotify is charging me

[user-removed]

When I go to cancel my subscription it says I'm still on free. There is no number to contact and I refuse to pay for something I never received.

[Algee]

Hi there,

If you signed up for Premium directly through Spotify, you likely have received receipts that contain the account username that you need to log in and cancel the subscription (it's possible you're on a Free account not the one that's Premium).

[user-removed]

Hi, thanks for responding, 

this is the only account I have. I checked the reciept section and it still reads that there are no payments.