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Boyfriend Can't log into account

Boyfriend Can't log into account

Plan

Premium

Country

 United States

Device

iPhone 8,  Macbook Pro, Samsung TV

Operating System

iOS 10, 

 

My Question or Issue

 He randomly got logged out of all his accounts on all devices. He wasn't connected on facebook. He can't remember his username. The email he had is no longer valid so he cant recover his account and doesn't remember his password. Hes been a premium member for years now. He is losing his mind right now because this account holds all his music and he is lost without all his playlists. Please help ASAP! There is no phone number we can call and so support is tough to come by considering neither of us have a twitter. 

Reply
1 Reply

Hey @JOttomeyer,

 

Thanks for reaching out. Welcome to the community!

 

In this case, I'd recommend getting in touch with the Spotify support team using the anonymous online contact formThe support team will be able to take a look at your issue, and you'll hear from them shortly.

 

Make sure you are logged out of any Spotify account in your browser when using the anonymous contact form so that the username and custom email field will show up. This is important so that you can enter the information of the account you are having trouble with.

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Let me know if you have any questions. Have a great day 🙂

NoahSpotify Star
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