Buy 1 month get 2 free payment problems

[damohinchcliffe]

Hi

I am trying to upgrade to premium using the Buy 1 month get 2 free promotion. When I try to pay it keeps giving me a 'whoops there is a problem - try again' 

My details are correct. Can anyone offer help?

thanks

damian

[OviiiOne]

Hi @damohinchcliffe , welcome to e community!

First of all, you can only get this deal if you mever had premium before.

Have you tried with another browser?

[damohinchcliffe]

Hi, thank you - I was doing it through Google so I tried Internet explorer - still no joy 😞

[surnameoccupied]

I have the same problem, I select my bank, then nothing happens. When I click on "Start Premium", it says whoops, something went wrong, please try again..

[sfb9000]

same story here. the error appears when/after tring to process the credit card information. wont work. please help

[kskins22]

kskins22) I need 2 get a refund or have the upgrade offer be active in my account because what happened to me was Bait & Switch!!!

[OviiiOne]

You should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares.

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉

[vrdnck]

Hello, 

i also tried this promotion, and under "Payments" it says that my Paypall account is being used. Under "Subscription" it says: Your Spotify Premium subscription will be automatically renewed on 2015-01-09 and charged € 9,99, unless you cancel your subscription before that time." 

This does not sound like the promotion? How do I know if this promotion is active?

Thank you in advance,

T

[OviiiOne · Accepted solution]

Hi @vrdnck , welcome to the community!

If you paid before for a premium subscription, you're no elegible for the promotion.

[vrdnck]

Thank you for your reply, I didn't pay before. About a week ago I got a mail from paypal with this promo, I set up an account and selected paypal as payment method and that's it. A couple of hours ago I got a mail from paypal with the notification that a payment was sent to Spotify. So today was the first payment I ever made. 

[vrdnck]

Ah no, I get it, I got a month for free apparently. This is kind of a sham, because it did not let me know I didn't got the promo. I assumed it would just change to the correct status when the promotion period began, and not just charge me anway. I will "enjoy" the month for wich I paid, and then you can count me out. Even though it's my fault for not reading the fine print, I feel duped. 

Thanks for the effort though.