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CAN'T EDIT ACCOUNT INFO

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Re: CAN'T EDIT ACCOUNT INFO

Community Legend

@Vincent_eins wrote:

I'm having the same problems. Can't get to my edit profile page because of a "Bad Gateway".

Probably I also have to accounts and hope that someone can help me...

 

My emailadress is <Removed> 

 

thx


Hey! Welcome to the community 🙂

 

It would appear from reading the community there where some website issues recently, can you try again now?

As for having two accounts, you will need to get in touch with the customer services team directly using the online contact form and they will be able to remove the extra one for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: CAN'T EDIT ACCOUNT INFO

Newbie
  • We're sorry, your email address was not available, please try to log out, log back in and try again. If the problem continues, please contact support.
    my email: 
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Re: CAN'T EDIT ACCOUNT INFO

Community Legend

Hi @Matuka 

 

You should get in touch with the spotify support team by using the online contact form or by tweeting @SpotifyCares on twitter. 

 

If you get an auto reply back directing you to the help pages, just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.

 

I would also recommend to snip your e-mail from your post. This can be done by expanding "Options" -> Edit.


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Re: CAN'T EDIT ACCOUNT INFO

Newbie
 
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Re: CAN'T EDIT ACCOUNT INFO

Regular
 
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Re: CAN'T EDIT ACCOUNT INFO

Newbie

I am having the same issue, I first get error "Spotify desktop client communication failed." Then when I logged into site to set device passwords, I get "We're sorry, your email address was not available, please try to log out, log back in and try again. If the problem continues, please contact support."

Spotify error.jpg
Spotify error 2.png
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Re: CAN'T EDIT ACCOUNT INFO

Rock Star 24
Rock Star 24

@riquesdad 

 

Spotify is looking into an issue with device passwords at the moment. For now, the workaround is to head to facebook.com > Settings > Security > App passwords > Generate app passwords, and generate one to use with Spotify.

MattSudaRock Star 24
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Note: I'm not a Spotify employee.
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Re: CAN'T EDIT ACCOUNT INFO

Newbie

I am having the same issue retrieving my password. My facebook account: erwan@kerebel.com


 

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Re: CAN'T EDIT ACCOUNT INFO

Newbie

I am having the same problem. I am trying to set my device password but it's telling me the reset email can't be sent and that I should log out and log back in.

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Re: CAN'T EDIT ACCOUNT INFO

Newbie

Hi, the same problem here, i guess i have my 2 accounts, the one i created and the one that facebook created, i tried to change my e-mail adress in Facebook but each time i go back to my Spotify profile still the same, also i don't want to use Facebook in Spotify, can you help me?

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