CANNOT ADD FAMILY MEMBERS

[anazimmermann]

I subscribed to Spotify Premium while in Brazil. Recently, I moved to Canada, and I kept my subscription. My roomate and I wanted to share spotify through Spotify Family.

I changed my subscription to Family, invited him to join the plan, but my account was still set to Brazil. I tried to change it to Canada in my profile, but it says it`s only going to be considered a Canada account in my next billing date. So now I`m paying for family plan, but I`m the only one able to use it, and I can only add the extra person the next month!!!

It`s about time this company had a PHONE NUMBER so we can actually TALK TO SOMEONE WHO CAN QUICKLY HELP US SOLVE OUR F************* PROBLEMS!!!!!

[Jacob]

Hey @anazimmermann, welcome to the Spotify Community!

If you would like to contact Spotify support, the easiest way is by messaging SpotifyCares on Facebook or Twitter. You can also use the online contact form on this website if you would prefer to communicate by email. They usually respond within 48 hours!

Please let me know if I can help you with anything else 🙂