Help Wizard

Step 1


CHange country and credit card

CHange country and credit card

I moved to the US and I'm not able to change the country because it ask for a credit card of the new country. However, when I try to add the new card, it says it doesn't match with the country defined in my account.
How can I fix it?
Thank you
1 Reply

Hey there,


Thanks for reaching out.


In this case, you'll need to cancel your current subscription and wait for it to end. Once it has ended, you can change your country setting through the dropdown menu here.


Once that's done, you can subscribe to your desired plan using your payment method that's been issued in the country you're currently in at Please keep in mind that you'll need to invite all members of the Premium Family plan again.


Instructions on how to cancel and how that affects your account can be found at


Hope this helps 🙂

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