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HI, i was goign to sign up for spotify premium for students but found out i wasnt eligble becuase im still in high school. So i couldnt continue with getting premium but they still charged me even though I didnt get the premium becuase i couldnt be verified as a student? HElp plese!!!!!!!!!!!
Hey Xcess,
We havent charged you - that is just an authorisation taken by your bank. This should be returned to your balance in the next few days. If you are having problems verifying the Student Deal, please try going via https://spotify.sheerid.com/
Hey Cameron,
The 'charge' is just an authorisation by the bank and will be returned in the next few days. If you try again via www.spotify.com/student, you should be able to start the discounted Premium.
Hi,
I cannot see why the system is not running this through - could you please contact the support team via https://www.spotify.com/about-us/contact/contact-spotify-support/?contact? They will be able to help you with this issue.
hey, how come spotify won't allow high school students to get premium? technically we are students too.
Hi Cameronbellinge,
Our agents have tried responding to you but the messages are all being returned by your mail provider.
The issue with your student discount is that an authorisation was given by the bank (it looks like a debit, but will be returned), but the main payment failed. Have you tried again since the 18th?
Hi saritasarita_,
Hi saritasarita_,
I think that it is because we are using the same criteria as for the student deals in the UK and Germany - namely university students. We use external partners to verify the student identity (NUS, Unidays, Sheer ID) - I would assume that there is anything in place at the moment to check High-School students.
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