Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398654 Views
  • 948 replies
  • 107 likes
  • Account
  • 398654 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171585 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171585 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99120 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99120 Views
  • 68 replies
  • 10 likes

Solved!! Cannot access Spotify free

Have been using Spotify Free but now cannot, "Get Spotify Premium to listen" message and cannot connect to outputs. Have uninstalled and reinstalled to no avail.

  • Casual Listener
  • Have been using Spotify Free but now cannot, "Get Spotify Premium to listen" message and cannot connect to outputs. Have uninstalled and reinstalled to no avail.
  • Pottering
  • Casual Listener
  • 116 Views
  • 5 replies
  • 0 likes
  • 116 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't connect to Google Nest Mini

I'm unable to connect Spotify to my Google Nest Mini from any device logged into my account. I can connect to my wife's Nest Mini, and she can connect to my Nest Mini (as well as her own).I have:1. Rebooted the Nest Mini2. Unlinked/relinked my Spotif...

  • Casual Listener
  • I'm unable to connect Spotify to my Google Nest Mini from any device logged into my account. I can connect to my wife's Nest Mini, and she can connect to my Nest Mini (as well as her own). I have: ...
  • gawyndragonspawn
  • Casual Listener
  • 73 Views
  • 2 replies
  • 0 likes
  • 73 Views
  • 2 replies
  • 0 likes

Where can I see all the devices my account is logged into?

I know there is the option to "Sign out everywhere", but I am wanting to see all the devices and places that my account is signed into.

  • Casual Listener
  • I know there is the option to "Sign out everywhere", but I am wanting to see all the devices and places that my account is signed into.
  • ladhaeran
  • Newbie
  • 2458 Views
  • 3 replies
  • 2 likes
  • 2458 Views
  • 3 replies
  • 2 likes

Superuser Contribution Hide from devices on same network

PlanPremiumCountry USA My Question or Issue I use Spotify Premium at work- either on my phone or my computer. Both are connected to the company network (LAN or WiFi). Today I noticed my coworker's computer showed up on my list of devices. This is dis...

  • Casual Listener
  • Plan Premium Country  USA   My Question or Issue  I use Spotify Premium at work- either on my phone or my computer.  Both are connected to the company network (LAN or WiFi)....
  • Salty_Customer_87124
  • Regular
  • 20169 Views
  • 32 replies
  • 34 likes
  • Security
  • 20169 Views
  • 32 replies
  • 34 likes

My "Spotify Receipt" is not in a language that I understand

I recently updated my payment method, and I received a receipt via email. This receipt is in a language that I don't understand. I can't read or speak it. It looks like one of the native languages in my country, but I can't be 100% sure. The second h...

  • Visitor
  • I recently updated my payment method, and I received a receipt via email. This receipt is in a language that I don't understand. I can't read or speak it. It looks like one of the native language...
  • Billy-J
  • Spotify Star
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

no me deja ingresar a mi cuenta y quiero cancelar el premium

no me deja ingresar a mi cuenta ya que dice que la combinación de mi correo y contraseña no es correcta y no me deja ingresar desde otro dispositivo y quiero quitar el premium ya que en esa cuenta estaban los datos de mi tarjeta y no sé como hacerlo

  • Visitor
  • no me deja ingresar a mi cuenta ya que dice que la combinación de mi correo y contraseña no es correcta y no me deja ingresar desde otro dispositivo y quiero quitar el premium ya que en esa cuenta es...
  • Billy-J
  • Spotify Star
  • 39 Views
  • 1 replies
  • 0 likes
  • 39 Views
  • 1 replies
  • 0 likes

How do I subscribe and post on a thread

I am having trouble e we other inviting collaborators too but the link works for some people and not for others. How do I subscribe and post this info on the community thread and how do I know that I’ve voted and will be notified when it is resolved ...

  • Newbie
  • I am having trouble e we other inviting collaborators too but the link works for some people and not for others. How do I subscribe and post this info on the community thread and how do I know that I...
  • Billy-J
  • Spotify Star
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Tengo 2 cuentas de Spotify con el mismo correo

Tenía una cuenta abierta con un correo y mi hermana me iba a compartir Spotify premium para duo me meti al link Que Ella me envió y la página me sugirió una cuenta y creí que esa era la mía pero no era y ahora no logro volver a iniciar sección en mi ...

  • Visitor
  • Tenía una cuenta abierta con un correo y mi hermana me iba a compartir Spotify premium para duo me meti al link Que Ella me envió y la página me sugirió una cuenta y creí que esa era la mía pero no e...
  • Jose_M
  • Spotify Star
  • 249 Views
  • 5 replies
  • 0 likes
  • 249 Views
  • 5 replies
  • 0 likes

Premium

I bought the premium plan but my account didnt upgrade to premium, even though i paid. WHat should i do?

  • Visitor
  • I bought the premium plan but my account didnt upgrade to premium, even though i paid. WHat should i do?  
  • Billy-J
  • Spotify Star
  • 46 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 46 Views
  • 1 replies
  • 0 likes

Superuser Contribution Device list contains old entries

Device list contains old entries. Every time a disable the amazon skill and reeanble it it creates a new entry and the old ones still remains

  • Roadie
  • Device list contains old entries. Every time a disable the amazon skill and reeanble it it creates a new entry and the old ones still remains
  • MartinT
  • Moderator
  • 64 Views
  • 2 replies
  • 0 likes
  • 64 Views
  • 2 replies
  • 0 likes

I want to turn off email verification whenever I tried to login

Currently, upon logging in to my account from a new device, I receive an email containing a verification code that must be entered to complete the login process. While I understand the security purpose of this feature, I would like to disable it for ...

  • Casual Listener
  • Currently, upon logging in to my account from a new device, I receive an email containing a verification code that must be entered to complete the login process. While I understand the security purpo...
  • Maxim
  • Spotify Star
  • 88 Views
  • 3 replies
  • 0 likes
  • 88 Views
  • 3 replies
  • 0 likes

I get recommendation for concerts in the wrong city

Hello, I used to live in a city (in another country) where I created my Spotify account. I then moved to another country and changed the location parameters in the settings, but I keep receiving concert recommendations for the other country I used to...

  • Newbie
  • Hello, I used to live in a city (in another country) where I created my Spotify account. I then moved to another country and changed the location parameters in the settings, but I keep receiving conc...
  • 51 Views
  • 0 replies
  • 0 likes
  • 51 Views
  • 0 replies
  • 0 likes

I cannot get adult verification

I had no problem playing explicit version of songs but today it stopped playing and I cannot find where I can verify that I am an adult. I'm trying to listen to new taylor swift album for godssake

  • Visitor
  • I had no problem playing explicit version of songs but today it stopped playing and I cannot find where I can verify that I am an adult. I'm trying to listen to new taylor swift album for godssake
  • TanyaS
  • Rising Star 2
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
  • 0 likes

I paid my premium individual account.

I paid my premium individual account but I still listen to ads. I received a message stating that I will receive my bill by May 19. But why am I listening to ads? I wanted to pay again and I couldn't. I want Spotify to charge my account monthly. I ca...

  • Visitor
  • I paid my premium individual account but I still listen to ads. I received a message stating that I will receive my bill by May 19. But why am I listening to ads? I wanted to pay again and I couldn...
  • ribezaz
  • Roadie
  • 57 Views
  • 1 replies
  • 1 likes
  • 57 Views
  • 1 replies
  • 1 likes

What is the meaning of suspicious activities at my account?

Why do I keep getting repeated e-mails asking me to reset my password because suspicious activity has been detected on my account?Why is this happening?Why does this happen even though I always use a different and high-quality password?

  • Visitor
  • Why do I keep getting repeated e-mails asking me to reset my password because suspicious activity has been detected on my account? Why is this happening? Why does this happen even though I always u...
  • Billy-J
  • Spotify Star
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

Account

I am getting charged for 2 accounts but I can’t remember any of the details for the other account so I can’t log in to cancel it, is there anything I can do?

  • Visitor
  • I am getting charged for 2 accounts but I can’t remember any of the details for the other account so I can’t log in to cancel it, is there anything I can do?  
  • Billy-J
  • Spotify Star
  • 75 Views
  • 1 replies
  • 0 likes
  • Account
  • 75 Views
  • 1 replies
  • 0 likes

Why does my Phone have premium but my pc app doesn't

I am logged in with the same account on my phone and pc. But my phone has the premium activated and my pc doesn't

  • Visitor
  • I am logged in with the same account on my phone and pc. But my phone has the premium activated and my pc doesn't
  • Billy-J
  • Spotify Star
  • 49 Views
  • 1 replies
  • 0 likes
  • 49 Views
  • 1 replies
  • 0 likes

My premium account disappeared.

My premium account disappeared and I started to use spotify without premium and with a different account name

  • Visitor
  • My premium account disappeared and I started to use spotify without premium and with a different account name
  • Billy-J
  • Spotify Star
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes