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Can loging app but not on Web

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Can loging app but not on Web

Avatar of cassy92
Newbie
2018-09-11 05:48 AM

Plan

Free

Country

 Us

Device

Cromebook 

 

My Question or Issue

 I can't login on web but I can on my phone and I tried to reset my password but won't work.

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Avatar of Luke
Spotify Star
Spotify Star
2018-09-11 03:39 PM

Hey @cassy92,

 

Have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

 

Have a nice day!

Luke

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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1 Reply
Marked as solution

Avatar of Luke
Spotify Star
Spotify Star
2018-09-11 03:39 PM

Hey @cassy92,

 

Have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

 

Have a nice day!

Luke

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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