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Can not change my password

Solved!

Can not change my password

I can't seem to change my password for some reason... See printscreen.

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Marked as solution

I contacted Spotify, they told me to request a new password.

 

When you get there new URL, open it in the safe-browser mode (ctrl-shift-n) and then change your password. 

 

This worked for me.

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6 Replies

Hey @natachawillems! Welcome to the Spotify Community. ^^

 

That doesn't sound cool.

Have you tried to use a different browser or clearing your browser cache/cookies?

Let me know if that helps, thanks! ^^

 

Peace

I have exactly the same problem and changing the browser does not help. I give the old password to 1st field, then the new one for 2nd and 3rd and after that I press the button, which shoud save the new password and I get the same error message and password stays the same as it used to be.

Tried to clean my cache and cookies and tried it again, but still the same problem ๐Ÿ˜ž

Also tried a different browser, still the same ๐Ÿ˜ž

@natachawillems @Siljuska

 

Are you still having issues with resetting your password?

 

Peace

Marked as solution

I contacted Spotify, they told me to request a new password.

 

When you get there new URL, open it in the safe-browser mode (ctrl-shift-n) and then change your password. 

 

This worked for me.

After waiting for few days I was able change my password without problems and it did not require any additional actions from my side.

 

Perhaps there was something wrong and it is now corrected.

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