Can not log in with definitely the right username and password

Reply

Can not log in with definitely the right username and password

user-removed
Not applicable

None of the below 

Plan

Premium

Country

 

Device

Samsung Galaxy S8

Operating System

Android

 

My Question or Issue

I'm posting this from my old (non-premium) account so I can get help, it's only about the Spotify APP on my Samsung.

It all started a few days ago, I was automatically logged out (idk why). I logged back in and saved my username and password with Google Smart Lock (because I thought: why not). When I used the Spotify app online, it continued logging me out for no reason and logging me back in every second. 

After that I deactivated my Google Smart Lock, tried to log back in but it says that my username or password is incorrect (which is totally wrong because I logged in before). The problem is: to reset the password I need to get an email. My  Spotify account is linked with an old email address which I can't connect to anymore because my contract has ended. There's absolutely NO way to connect to that email account again.

 

Can you help me? I really need to get my saved songs back 😞

 

1 Reply

OneByBoo
Rock Star 19
Rock Star 19

Hey there @user-removed,

thanks for posting !

 

Please reach out to support using this contact page in order for them to take a closer look at your account.

 

Have a great day 😃

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS