Announcements

Can not log in with definitely the right username and password

Can not log in with definitely the right username and password

None of the below 

Plan

Premium

Country

 

Device

Samsung Galaxy S8

Operating System

Android

 

My Question or Issue

I'm posting this from my old (non-premium) account so I can get help, it's only about the Spotify APP on my Samsung.

It all started a few days ago, I was automatically logged out (idk why). I logged back in and saved my username and password with Google Smart Lock (because I thought: why not). When I used the Spotify app online, it continued logging me out for no reason and logging me back in every second. 

After that I deactivated my Google Smart Lock, tried to log back in but it says that my username or password is incorrect (which is totally wrong because I logged in before). The problem is: to reset the password I need to get an email. My  Spotify account is linked with an old email address which I can't connect to anymore because my contract has ended. There's absolutely NO way to connect to that email account again.

 

Can you help me? I really need to get my saved songs back 😞

 

Reply
1 Reply

OneByBoo

Hey there @user-removed,

thanks for posting !

 

Please reach out to support using this contact page in order for them to take a closer look at your account.

 

Have a great day 😃

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts

Env: prod