Help Wizard

Step 1


Can not log into my Premium account.

Can not log into my Premium account.

I can't log into my premium account and i have no idea why. I use spotify every day and these last few days have been torture. Apparently I have multiple accounts as well. I could not get my Premium account set up with facebook. The only account I can sign into is my Facebook account which does not have any of my playlists or music. Getting a Error Code 410 when I log in. Please please please help. My email address is [snip - email].

3 Replies

Hi Ribbonsandsugar - It looks like your original account was opened via Facebook, but your FB profile has since been deactivated/ deleted. 


Please reactivate that FB so you can sign into your Premium account. 


If you think you have a second account can I ask what the username is?

It looks like I have the same problem as the one described above, I can't log into my premium account. For the last year or so my brother has been able to log into my account with his FB-account, and I have no idea how he managed to. As a result, his name comes up when I log in. I haven't cared too much about this, since I've been able to use my account, but now it's rather annoying, not being able to use my own account. What can I do to fix this?



I suggest you contact support so they can help you


If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.


Support usually replies within 24-48 hours.


You can also tweet to @SpotifyCares on Twitter for help.

MattSudaSpotify Star
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