Can not login

[sabinna79]

Yesterday I upgraded my account to premium, also got a receipt for the order. Still, I''m not listed as premium member on my Iphone and I cannot use the premium features. What to do?

Also, I can not log in from my computer. Nothing happens when I enter my user name and password.

[kejt_]

Hey @sabinna79 and welcome to the community !

If you’ve run through the subscriptions process but are finding that you don’t have access to premium, don’t worry! Please take a few seconds to look over this thread, and if necessary, follow through the attached survey.

Let me know how it works

Have a nice day 🙂