Can not login


Can not login


Yesterday I upgraded my account to premium, also got a receipt for the order. Still, I''m not listed as premium member on my Iphone and I cannot use the premium features. What to do?


Also, I can not log in from my computer. Nothing happens when I enter my user name and password.

1 Reply

Re: Can not login

Community Legend

Hey @sabinna79 and welcome to the community !


If you’ve run through the subscriptions process but are finding that you don’t have access to premium, don’t worry! Please take a few seconds to look over this thread, and if necessary, follow through the attached survey.


Let me know how it works

Have a nice day 🙂