Hi folks! We're aware of reports about your Wrapped stories misbehaving and we're looking into it. We've managed to fix the issue with the Wrapped banner/stories not showing up. More info here. If the stories cause your app to stop responding, please subscribe here. Also, check out our Wrapped FAQ for answers to common questions.

Can not sign up


Can not sign up


Hi guys,

I'm trying to sign up my girlfirend, but it looks like there is a bug on your side.
Website just shows a never hiding preloader (screenshot attached) when the mobile app says somthing about the problem with the email (I've tried several ones). Facebook sign up doesn't work either.

Screen Shot 2018-01-16 at 5.10.13 PM.png

1 Reply

Re: Can not sign up

Rock Star 17
Rock Star 17

Hey @trakht,

have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).


Have a nice day!


LukeRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.