Can not upgrade to premium

[Korzech07]

I've been trying for the past three days to upgrade to premium, an error message comes up and states my bank account must be having a bad day. I called my bank and they are not seeing I tried to purchase anything. What else can I do?

[manjushv]

I am having the exact same issue.  Regardless of what payment type I use (tried 3 different cards - amex, visa, mc), I get the same darn message - see attachment for a visual. Tried to contact Spotify and get a canned blah blah response.. I have contacted my credit card company and they confirmed no denials on their end.. Please fix.. this is beyond frustrating....

[Algee]

Hi there,

You should get in touch with Spotify through their Contact form and report this.