Can"t Add To Family Account

[jforce66]

Hi, I am adding 2 kids and my wife to a family account how ever for one of my kids it keeps on coming up that he has a premium account even though he has never upgraded. Tried creating a new account but that comes up with the same problem. He is the only one that we are having trouble with. Help would be much appreciated.

[MichaelW]

Hi there,
Welcome at the Spotify Community!

I think the best thing you can do is to get in touch with Spotify as there's something going wrong I guess.

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