I have an US Spotify account but have been in Canada for more than 2 weeks. Spotify has promopted me to update my payment detail to change my profile country, but every time I click on the "To change your profile country you'll need to update your payment details." link, it redirects to a generic Spotify page that does not give me the option to update my payment information.
Is this simply a bug on the webpage? If not, what step(s) am I missing in the process?
Solved! Go to Solution.
@parraguezr Please get in touch with the support by filling this form: You can contact support with https://www.spotify.com/about-us/contact/contact-spotify-support online form.
and @theeloquentmime If you receive an automated email directing you to the community and/or help boards, make sure you reply directly to that email (even if it says it is no-reply) and an agent will get back to you as soon as possible.