Can't Change Country / Update Payment Detail - Redirect to Wrong Page

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Can't Change Country / Update Payment Detail - Redirect to Wrong Page

theeloquentmime

I have an US Spotify account but have been in Canada for more than 2 weeks. Spotify has promopted me to update my payment detail to change my profile country, but every time I click on the "To change your profile country you'll need to update your payment details." link, it redirects to a generic Spotify page that does not give me the option to update my payment information.

 

Is this simply a bug on the webpage? If not, what step(s) am I missing in the process?

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ErickRGuetta

@parraguezr Please get in touch with the support by filling this form: You can contact support with https://www.spotify.com/about-us/contact/contact-spotify-support online form.


 and @theeloquentmime If you receive an automated email directing you to the community and/or help boards, make sure you reply directly to that email (even if it says it is no-reply) and an agent will get back to you as soon as possible.

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11 Replies

OviiiOne

Hello and welcome to the Spotify Community!

 

You can do the following:

 

  • Clean browser's cache
  • Try incognito mode
  • Try with another browser

theeloquentmime

Thank you for the warm welcome!

 

Tried all 3 methods (as well as a combination of method 1 and 3), no luck...

MattSuda

Try to login to both of these pages:

 

Update payment details:

https://www.spotify.com/accounts/subscription/

 

Change country:

https://www.spotify.com/accounts/profile/

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

OviiiOne

You should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares.

 

 

 


If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

 

 

 

Don't forget to check your Spam Box 😉

theeloquentmime

Payment details page only shows my payment information, does not allow me to make any edits.

 

The profile page basically has the same symptom as what I described in the original post.

 

Thanks anyway!

theeloquentmime

Thanks for the help, just filed a support request using the contact form, will provide an update to the forum if I hear back with a workable solution.

parraguezr

Hi theeloquentmime

 

I have exactly the same problem. Quite annoying... Did you hear back from Spotify? Any workable solution?

 

Many thanks in advance 🙂

theeloquentmime

Nope, never heard back from Spoitfy. Ended up signing up for Premium to regain access. I think it is an intentional "bug" designed to frustrate users into signing up for its paid services...

parraguezr
Many thanks for the swift reply!

Thats a shame. It looks like a really "convenient" bug indeed.

Marked as solution

ErickRGuetta

@parraguezr Please get in touch with the support by filling this form: You can contact support with https://www.spotify.com/about-us/contact/contact-spotify-support online form.


 and @theeloquentmime If you receive an automated email directing you to the community and/or help boards, make sure you reply directly to that email (even if it says it is no-reply) and an agent will get back to you as soon as possible.

parraguezr
Thanks @ErickRGuetta

Will follow up!

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