Can't Change Country / Update Payment Detail - Redirect to Wrong Page

[theeloquentmime]

I have an US Spotify account but have been in Canada for more than 2 weeks. Spotify has promopted me to update my payment detail to change my profile country, but every time I click on the "To change your profile country you'll need to update your payment details." link, it redirects to a generic Spotify page that does not give me the option to update my payment information.

Is this simply a bug on the webpage? If not, what step(s) am I missing in the process?

[OviiiOne]

Hello and welcome to the Spotify Community!

You can do the following:

• Clean browser's cache
• Try incognito mode
• Try with another browser

[theeloquentmime]

Thank you for the warm welcome!

Tried all 3 methods (as well as a combination of method 1 and 3), no luck...

[MattSuda]

Try to login to both of these pages:

Update payment details:

https://www.spotify.com/accounts/subscription/

Change country:

https://www.spotify.com/accounts/profile/

[OviiiOne]

You should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares.

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉

[theeloquentmime]

Payment details page only shows my payment information, does not allow me to make any edits.

The profile page basically has the same symptom as what I described in the original post.

Thanks anyway!

[theeloquentmime]

Thanks for the help, just filed a support request using the contact form, will provide an update to the forum if I hear back with a workable solution.

[parraguezr]

Hi theeloquentmime

I have exactly the same problem. Quite annoying... Did you hear back from Spotify? Any workable solution?

Many thanks in advance 🙂

[theeloquentmime]

Nope, never heard back from Spoitfy. Ended up signing up for Premium to regain access. I think it is an intentional "bug" designed to frustrate users into signing up for its paid services...

[parraguezr]

Many thanks for the swift reply!

Thats a shame. It looks like a really "convenient" bug indeed.

[ErickRGuetta · Accepted solution]

@parraguezr Please get in touch with the support by filling this form: You can contact support with https://www.spotify.com/about-us/contact/contact-spotify-support online form.

 and @theeloquentmime If you receive an automated email directing you to the community and/or help boards, make sure you reply directly to that email (even if it says it is no-reply) and an agent will get back to you as soon as possible.

[parraguezr]

Thanks @ErickRGuetta

Will follow up!