Can't Change my Password

[northofantastic]

I seem to be having the same problem as other people here and I cannot for the life of me change my password. I've tried on my account page and all I get is the message about 'that email is already being used'. I'm not trying to update my email, obviously it's already used--it's the one I'm signed up with. 

Any help would be really appreciated. 

[Joe]

It looks like your account is linked to Facebook in which case you need to change your facebook password here.

[northofantastic]

Okay, that's weird because my spotify account isn't linked to my Facebook account at all. I signed up with my email account before Spotify started offering FB sign-ins. I always sign in with my username. 

[Joe]

If you are Amber Russell the your account is linked to Facebook. You should be able to disconnect it from the main menu in the desktop client if that's not what you intended.

[northofantastic]

I'm sorry, maybe I misspoke. I do sign in with my username: northofantastic. No email address or facebook at all. 

[Joe]

I edited my post - I guess too slowly 🙂

The other possibility is that you have two accounts - this could have been caused by logging in with facebook credentials at some time. In that case, get in touch with spotify here and they can sort this out for you. If you get an automated response directing you back to the community or to the help pages, please reply to it to speed things along.

[northofantastic]

Ha, okay. Thank you very much!