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Can't Create New Account

Can't Create New Account

So, I'm trying to create new accounts for my kids since they can be added to my family account now. Problem is, I can't add new accounts. The website just doesn't respond. I've tried on IE, Chrome, Firefox. iPad, you name it. I enter in their info (email, new username, password, birthday, etc.) and click SIGNUP, but nothing happens. It just sits there. It doesn't even try to load another page. No warnings, no errors, just nothing.

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9 Replies

Hi @derekabrown, welcome to the community.

 

Please try using Chrome in Incognito Mode and let me know if it works.

 

 

BittencourtSpotify Star
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Also make sure to disable all your extensions, especially Adblock can cause an issue where web page hangs.

I have the exact same thing happening on my ps4

Hey @derekabrown, have you managed to solve the issue?

 

BittencourtSpotify Star
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Hi @Crookedvibratio,

 

Have you tried creating an account on your computer?

 

BittencourtSpotify Star
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im having this exact same problem. have tried from every browser and device but I keep getting that little loading or buffering circle. Have tried 2 days in a row

Hey @carolinaortiz, that's odd.

 

Which devices are you using to try this?

 

BittencourtSpotify Star
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Same here. Tried laptop, phone, tablet, every different browser, cleared cookies, incognito mode etc etc...

 

Paid for family account, can't sign up any family members. Bit of a joke now, it's been 3 days of trying 

Hey @lliam182, thanks for writing.

 

Do you get any error message when you try to invite them?

 

Do they have their own Spotify accounts? Are they correctly signed in when trying to accept the invitation?

 

What about you @carolinaortiz, did it solve your problem?

 

BittencourtSpotify Star
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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