Can't Create New Account

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Can't Create New Account

derekabrown
Casual Listener

So, I'm trying to create new accounts for my kids since they can be added to my family account now. Problem is, I can't add new accounts. The website just doesn't respond. I've tried on IE, Chrome, Firefox. iPad, you name it. I enter in their info (email, new username, password, birthday, etc.) and click SIGNUP, but nothing happens. It just sits there. It doesn't even try to load another page. No warnings, no errors, just nothing.

9 Replies

Bittencourt
Rock Star 21
Rock Star 21

Hi @derekabrown, welcome to the community.

 

Please try using Chrome in Incognito Mode and let me know if it works.

 

 

BittencourtRock Star 21
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user-removed
Not applicable

Also make sure to disable all your extensions, especially Adblock can cause an issue where web page hangs.

Crookedvibratio
Newbie

I have the exact same thing happening on my ps4

Bittencourt
Rock Star 21
Rock Star 21

Hey @derekabrown, have you managed to solve the issue?

 

BittencourtRock Star 21
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Bittencourt
Rock Star 21
Rock Star 21

Hi @Crookedvibratio,

 

Have you tried creating an account on your computer?

 

BittencourtRock Star 21
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carolinaortiz
Newbie

im having this exact same problem. have tried from every browser and device but I keep getting that little loading or buffering circle. Have tried 2 days in a row

Bittencourt
Rock Star 21
Rock Star 21

Hey @carolinaortiz, that's odd.

 

Which devices are you using to try this?

 

BittencourtRock Star 21
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lliam182
Casual Listener

Same here. Tried laptop, phone, tablet, every different browser, cleared cookies, incognito mode etc etc...

 

Paid for family account, can't sign up any family members. Bit of a joke now, it's been 3 days of trying 

Bittencourt
Rock Star 21
Rock Star 21

Hey @lliam182, thanks for writing.

 

Do you get any error message when you try to invite them?

 

Do they have their own Spotify accounts? Are they correctly signed in when trying to accept the invitation?

 

What about you @carolinaortiz, did it solve your problem?

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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