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Can't Delete Account

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Can't Delete Account

I have a premium subscription to an account I longer longer have access to. It was created through an old facebook account I don't know the password to, but my current credit card information is still being used, how do I stop it?

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Marked as solution

Hey there @HelpMeNowPlz and welcome to the community!

 

Don't worry, let's try to solve this 🙂 Have you tried resetting your facebook account's password so you can access it?

 

Hope this helps!

K

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Marked as solution

Ah okay then!

In that case, I'd suggest you get in touch with the folks at Spotify so that they can take a look under the hood for you. Since you don't have access to that email, you should do that by using the anonymous contact form. However, you should be logged off any Spotify account, even the community. Make sure to add all the relevant info so that support knows which account you need help with 🙂

 

Alternatively, you can send them a DM or tweet at their twitter handle @SpotifyCares

 

Support usually gets back within 24-48 hours 🙂

 

Hope this helped!

K

-------------------------------------------------------------------------

Treat others the way you want to be treated!
I can help in english, français or ελληνικά
Follow me on Spotify | What is a Community Star? Join us!

View solution in original post

4 Replies
Marked as solution

Hey there @HelpMeNowPlz and welcome to the community!

 

Don't worry, let's try to solve this 🙂 Have you tried resetting your facebook account's password so you can access it?

 

Hope this helps!

K

-------------------------------------------------------------------------

Treat others the way you want to be treated!
I can help in english, français or ελληνικά
Follow me on Spotify | What is a Community Star? Join us!

Thanks for the quick reply! Sorry, should have mentioned that it was unlinked from the Facebook account so I can't login with that password, unless I can relink it without logging in. And the email associated with the spotify account was from my old phone provider, as they set it up, also no longer accessable.

Marked as solution

Ah okay then!

In that case, I'd suggest you get in touch with the folks at Spotify so that they can take a look under the hood for you. Since you don't have access to that email, you should do that by using the anonymous contact form. However, you should be logged off any Spotify account, even the community. Make sure to add all the relevant info so that support knows which account you need help with 🙂

 

Alternatively, you can send them a DM or tweet at their twitter handle @SpotifyCares

 

Support usually gets back within 24-48 hours 🙂

 

Hope this helped!

K

-------------------------------------------------------------------------

Treat others the way you want to be treated!
I can help in english, français or ελληνικά
Follow me on Spotify | What is a Community Star? Join us!

Thanks a lot, will do!

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