Can't Listening Free Spotify

[machinecode]

You announced we can freely listen our list (randomly) with ads but when I login your android app it says Time Left : 0 hours, 0 minutes. I'm from Turkey, what can we do?

[Joe]

Hi. Unfortunately the revamped free spotify isn't available in Turkey at the moment so the 2.5 hours a week limit still applies for now.

[machinecode]

So why all tech blogs and also YOUR's BLOG announced it's available in Turkey?

http://news.spotify.com/tr/2013/12/11/herkes-icin-muzik-simdi-ucretsiz-olarak-cep-telefonunda/

http://shiftdelete.net/spotify-mobilde-ucretsiz-48912.html

http://www.webrazzi.com/2013/12/11/spotify-akilli-telefon-ucretsiz/

http://www.donanimhaber.com/cep-tel-yazilimlari/haberleri/Spotify-mobile-de-ucretsiz-dinleme-imkani-...

http://www.hurriyet.com.tr/teknoloji/25339739.asp

[Joe]

Sorry, I was confusing countries. What mobile and android version do you have? The most recent spotify app is needed to get access to Free on mobile. If you arre running android 2.2 or earlier, the most recent spotify version it will run is 0.6.5 which won't give free access on mobile.

[machinecode]

I have Galaxy S4(Android 4.3) and all apps are updated to latest version.

[Peter__]

Unfortunately Joe was correct the first time. You can use Spotify free on mobile devices in turkey, however the 2.5 hour per week limit on free accounts is still enforced in Turkey.

Sorry to be the bearer of bad news. If you have no play time left, you should get more within 7 days!

[machinecode]

We have time limit but announcing as no limit. This is AWESOMEEE!!! 🙂

You can sure, absolutely I will get a premium account under these circumstances

[Richard]

Hey there, 

Sorry for any confusion caused here.

You can read the differences between account types here: https://www.spotify.com/tr/legal/end-user-agreement/#s3 

This includes details about what the free account offers too.

Hope that helps!

[machinecode]

Hi Richard,

Your blog post says you can listen random music as unlimited. It's NOT TRIAL. 🙂

So if I consume my time, it means it'a a trial. Am I wrong?

[Richard]

Which part of the blog post are you specifically referring to?

And to be clear, the free trial is separate to the free service. The free trial is 30 days of Premium. The free service is an ad-supported listening experience.

[canercan84]

I have the similar problem in Turkey. But the problem is that although I did not listen any music on spotify, the spotify app says me that remaining time is 0 minute. I cannot use it as a free user despite not listening any music.  

[machinecode]

I mean this part of post;

Deneme değil arkadaşlar!

Cep telefonunda  Karışık Çal özelliğini ücretsiz hale getirdik

We can not use random play mode as free even for 2.5hour despite your promise is limitless..

[Peter__]

It appears the Spotify Free terms and conditions for Turkey (translated to English) read:
Free Service: supported by ads, free shuttle service from the date of recording can be used for 60 hours a month for 4 months.

Is it possible you have used for than 60 hours this month or your account has been active for more than 4 months?

[machinecode]

I didn't listen 60 hours this month but maybe my account is older than 4 months, I'm not sure.

Even you say in user aggrement we said it's only 4 month, why you are announced this as limitless? I'm feeling inveigled. And as a said before from now on, I won't get premium account from spotify ever never.

[sumero]

Support,

machinecode is totally right and I face same behavior in las two months can not listen anything in my free membership is I'm don't used it. Even web/desktop/tablet etc...

Please if there is condition to us your service be more CLEAR! I strong request from you to forward this topic to your Turkey organization. I want to also hear what they think about this issue. 

[sumero]

I believe you have contact information of Turkey organization

http://www.linkedin.com/in/ergulcivi

http://www.linkedin.com/in/gokhansahin

[Peter__]

Hey guys! 🙂 

Unfortunately, community support is pretty limited in cases like this since we don't have access to your accounts. If you could get in touch with the Spotify support team directly using the online contact form they will be able to dig into this a little further for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.