Announcements

Having trouble seeing your Wrapped stories? To fix this, update the Spotify app to the latest version.

Find more info on our community FAQ.

Can’t Log in on the App, but okay on Web

Can’t Log in on the App, but okay on Web

 

Plan

Premium

Country

 Philippines

Device

(iPhone8

Operating System

iOS 11

 

My Question or Issue

 I’ve accidentally deleted spotify mobile app, and got it re-installed from the App Store. But I can’t log in using my user name or email with my password, which is correct as I’ve tried to log in thru web version, and it logged in. I cannot use the app, it says, “We’re currently experiencing problems. Try again later” 

i’ve been trying to use the app and log in for ages, yet i still can’t!!! It’s really annoying coz I’m afraid that my downloaded songs will be gone and I have to download it again! Ugh! Can somebody please help??

6636DA5F-3731-44CB-AC25-8C252449354C.png
F5B0C59D-1EA1-432E-AC92-787D3073C6C5.png
Reply
1 Reply

Hey @Mari_riri, and welcome to the community.

Hope you're doing great!

 

Could you try reinstalling the app again following these steps to see if that makes a difference? If that doesn't help, could you try removing your offline devices here?

 

In regards to your worry about losing your downloads - you will have to redownload your music when you reinstall the app - but you won't lose any saved music. So, you will see all of your music, but you'll just have to redownload them to listen offline.

 

Let me know how this goes 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts