Can't Log in

[Atmartino]

Country

America

Device

GalaxyS10

My Question or Issue

I can't log in with my email and password, I just keep getting "You're offline, check your connection and try again." I've tried re-typing in everything, re-downloading the app, etc. I can't log in to see if I'm in offline mode, but I have no problem signing in on my computer. Help! 

[Luan]

Hey, @Atmartino 
Welcome to Spotify Community and thanks for reaching out here!

I know you've already tried to reinstall the app on your device, however now I recommend that you try to perform a clean reinstallation. You can get the step-by-step of this process here on this support article.

After the clean reinstallation process, restart your device and try to log in to your Spotify account again.

Keep me in the loop...

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg