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Can't Login... The app says the username or password is incorrect when they are correct.

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Can't Login... The app says the username or password is incorrect when they are correct.

Casual Listener

When I type my username and password it says that incorrect but it's not. I even tried resetting the password it won't work. please help

7 Replies
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Re: Can't Login... The app says the username or password is incorrect when they are correct.

Community Legend

Hello @Jarvis2025,

 

The username is  now random numbers and letters. Try logging in with your email. Hope this works.

 

Likes are appreciated.

If this is the solution please mark it as such.

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Re: Can't Login... The app says the username or password is incorrect when they are correct.

Casual Listener

I tried that too.... Nothing

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Re: Can't Login... The app says the username or password is incorrect when they are correct.

Community Legend
Can you log in on the web browser or other devices?

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Re: Can't Login... The app says the username or password is incorrect when they are correct.

Casual Listener

Yeah, i can login on the browser... But not in my phone....

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Re: Can't Login... The app says the username or password is incorrect when they are correct.

Newbie

Im like you too . Do you know what should we do?

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Re: Can't Login... The app says the username or password is incorrect when they are correct.

Casual Listener

No not yet. I've tried everything. Even my friends have such problem....

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Re: Can't Login... The app says the username or password is incorrect when they are correct.

Community Legend
Okay is your phone an android. If so this is a known issue at the moment. I would suggest you comment over on the issue. The link to it is here: https://community.spotify.com/t5/Ongoing-Issues/Can-t-log-into-my-account-on-the-app/idc-p/4413110#M...

Hope this helps.

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