Can't Login & cant chage password because user account doesn't exist HELP!

[nikgridisme]

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I hope you guys can help because I'm honestly at my wits end.

Ok I'm from New Zealand, and over here I can get Premium Spotify if I get my mobile service through Spark.co.nz.

So I've done that and been enjoying my music. but 2 days ago I couldn't log in, and I received the following message The username or password is incorrect. (Error Code: 3)

so I tried to reset my password and I received the following message (The username or email you provided is not associated with an active Spotify account. But it is because if I try to use the name nikgrid Spotify tells me that it's in use.) Now I don't normally use facebook to login (Although I had to create a new Spotify account using facebook to message you)

It's so frustrating because sometimes when I type my password into Spotify it starts to load and I can see my playlist then it gives me that error code. What the **bleep** is going on?!?!?

Thanks 🙂

[Maxim]

Hey @nikgridisme,

Please reach out to Spotify Support so they can look into your issue.

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[nikgridisme]

Thanks Maxim, I've logged a request with Support...here's hoping they can help.