iPhone 8, Roku, PC
My Question or Issue
I re-registered for Premium on January 29, 2019. On one day this past week, I noticed I was logged out from Spotify on all my devices and couldn't log back in. I know my username (by referring to the email I received for signing up for Premium), but for whatever reason when I provide the username using the password reset option, I don't receive the email with the "Forgotten Password" link. All spam, promotion, and junk emails have been checked on my Gmail account. I could certainly use some help in getting access to my account.
Pouring salt into the wound is having to create a whole new account just to get someone on these forums to help, because evidently Spotify doesn't have an online chat or phone number available on this website that I can find. This is inexplicable, poor customer service that does not put the customer first in place of the convenience of your organization - a very misguided way to do business, in my opinion. There is nothing better than losing days of subscription that I paid for, simply because on a normal day I don't have the time to go through the steps of creating a new account, going through several layers of Captcha screens and coming to this forum to explain my problem to you.
Edit: Do you really have to ask for ANOTHER reCAPTCHA after deciding a word I used in the labels is not one that you like??