Can't Login to Spotify app

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Can't Login to Spotify app

mistyk
Regular

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

I can login on the website but not the app. I've already reset my password and tried reinstalling the app, but nothing works. How can I fix this problem?

 

8 Replies

Re: Can't Login to Spotify app

Rock Star 22
Rock Star 22

Hey @mistyk, thanks for reaching out to the Community!

 

Could you try logging into the Spotify app from a different device? Also, what device are you using (the one that won't let you log into the app)?

 

Keep me posted :)

Billy-JRock Star 22
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Note: I'm not a Spotify employee.

Re: Can't Login to Spotify app

mistyk
Regular
I can login in on my laptop but not the mobile app. The device is an
Android Moto X4.

Re: Can't Login to Spotify app

mistyk
Regular

I can login in on my laptop but not the mobile app. The device is an Android Moto X4.

Re: Can't Login to Spotify app

Rock Star 22
Rock Star 22

Hey @mistyk

 

Thanks for getting back to me!
Could you let me know what happens when you try to log in from the mobile app? If there is an error message being shown, please send me a screenshot - just make sure to hide sensitive info when posting to the Community.

 

Keep me updated :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Can't Login to Spotify app

mistyk
Regular

There's no error message, it just has a line under the password bar that says "This username and password combination is incorrect," even though I reset the password and it works on other devices.

Re: Can't Login to Spotify app

Rock Star 22
Rock Star 22

Hey @mistyk,

 

OK. Are you able to sign into that device by creating a new account?
Keep me updated :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Can't Login to Spotify app

mistyk
Regular

That could work, I will try that. Thank you for your help!

Highlighted

Re: Can't Login to Spotify app

Rock Star 22
Rock Star 22

Hey @mistyk,

 

You're welcome!

Go ahead and create the new account and log in using that device - and if it works, then I'll give you some info on transferring your content to that new account.

 

Let me know how this goes :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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