Can't Login to my account


Can't Login to my account



Family Premium


United States

My Question or Issue

I can not get into my account. When I try to login it always says my password is incorrect even though i am certain that it is not. When i try to reset my password with an email, it says that my email is not linked to any account. I know that I used that email to create my account. I try my other possible emails and still the same answer. I know that my account has not been deleted because I looked and i can still find my account if I search for it in spotify. No one else who is in the premium family plan is having this issue. To post this I made a free account. If anyone has experience this before or knows how to fix this help would be greatly appreciated. 


1 Reply

Re: Can't Login to my account


Hey there @masterbeanboi!


Thanks for reaching out to us and welcome to the Community!


We'd recommend taking a look at this page to see what you can do next to get access to your account.


Keep us posted on how it goes and feel free to come back to us if you have any other questions.

Take care!

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