Can't access Facebook

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Can't access Facebook

Music Lover
‎2017-02-17 04:49 PM

Hi,

My Facebook acoount has been deleted, and it was my way of connecting to Spotify.

I created another account (which I'm using right now), but I'm not able to stop my Premium subscription on my previous account, because I can't connect to it.

I also would like to recover all my data (playlists, saved artists, etc).

 

Could you transfer my ex account to my new one?

 

Regards.

3 Replies

Re: Can't access Facebook

Top Star
‎2017-02-17 08:20 PM

Hey @salted, thanks for posting! 

 

Don't worry, just follow the steps in this FAQ and you'll see how you can continue with the new account and transfer your music from your previous : ) 

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Re: Can't access Facebook

Music Lover
‎2017-02-17 08:23 PM
Thanks for the answer but the problem is that I can't connect to my
Facebook account anymore so I can't cancel my subscription

Re: Can't access Facebook

Edited
Top Star
‎2017-02-17 08:25 PM

Just contact with Spotify trough the contact form and they will assist you furher

You can also leave a tweet or message to the staff from facebook or twitter : )

@SpotifyCares | Facebook Support 

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