Can't access account after security password reset

[swwwagy2]

Hello,

I have an account part of a family plan (Premium) for which the password was automatically reseted for security issues (according to the email I received from Spotify).

Since then, I tried multiple time to access the account or reset the password but nothing is working and I am not receiving the emails with the link to reset it. I checked in my spam folder as well but nothing

I use Spotify on Mac and Iphone.

Could you please advise how I could proceed ? I lost my saved songs and access to the premium functionnalities...

Thank you

[Billy-J]

Hey @swwwagy2, thanks for reaching out to the Community!

Could you try resetting your password here using a different browser? A private/incognito window will work too.

Let me know how this goes 🙂