Can’t access account

[Tb34]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

I have Spotify premium,I can’t remember my password, and the email I used when I started is now disabled. How can I access my account to change password and email address 

[引きこもり]

You can contact Customer Support with proof (like a receipt or payment details) that you own the account.

[Emilia_8]

Hi @Tb34, 

Thank you for reaching out here in the Community!

Make sure to check out this support article and follow all the relevant steps. 

You can find there a contact form to reach out to customer support as @引きこもり suggested as well. 

I hope it helps!