Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can't access my account.

Can't access my account.

About a two days ago I tried to login in my Samsung Smartv and then i get a message "Invalid username or password Try again...", then i tried to login in ALL MY DEVICES and I can't login at all. I tried to reset my passowrd but when i put my username or my e-mail on form, i get a message that there's no account associated to my username/e-mail. 

Tried to login with facebook and nothing happened too. 

 

 I can't use spotify at all. What should I do?

Reply
3 Replies

I have the same issue! I just made a new account to reply to this message. Can anyone help?

What was the resolution to this problem? I am experiencing the self same thing and it is frustrating, paying for a service you cannot use. 

I have the same issue. But i got a new phone because my old one fell in a river and i cant get to my account. It says invalid username. I dont know if i cant remember my usernane or password, or if its just a glitch.

Suggested posts