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Can't access my premium account

Can't access my premium account

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

I'm asking this question for my daughter. She has a premium account and we think she might've gotten hacked. It seems that she has been logged out of all devices and no longer has access to the email that her account is linked to. She has tried logging in and it keeps telling her incorrect password. Any help would be much appreciated. Also, is there a phone number to call so we can actually speak with a spotify employee?

Reply
1 Reply

Hey @laurenabell.

 

I'm sorry to hear that you think someone else has gained access to your daughter's Spotify account. Please check out this post for the next steps to take.

 

I hope this helps, let me know!
Felix

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