Can't access my premium account

[user-removed]

My direct debit for premium subscription came out of my account on the 30th jan (I have had premium for months) and today I can't access any playlists and it's not recognising my premium subscription!!!! I have tried logging out and logging back in, I have removed the app on my iphone and reinstalled. Still nothing!! Tried to email spotify but no response yet. What can I do???

[Peter__]

Is your account showing as premium on your online overview?

If it is showing as premium then you should be good to go! Sometimes a quick log out and back in again is needed. If you are still having issues, try a clean reinstallation of the application. 

If your account is still showing as free then you have not logged into the account you have upgraded. Double check your details, its amazingly easy to accidentally have two accounts, one with a Spotify username and another using your Facebook details. If you can't find your account, don't subscribe again as you might be billed twice, instead get in touch with the customer services team directly using the online contact form and they will be able to lend a hand.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

[captaincocanut]

I have lost my stared songs, and keep getting told l am using wrong name and passwords which l know are corrct.