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Can't access my saved account

Can't access my saved account

I had Spotify premium on my old phone, then when I tried to access it on my new phone it allowed me to log in with Facebook but it's not my saved premium account. I first tried with my email address but couldn't remember the password. Now I don't know if my password is reset or how to access my original premium account. This is so infuriating, I really wish there was a customer support to get a hold of. How do I get my original premium account back on my phone??
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1 Reply

Hi @Jay79, welcome to the Spotify Community 🙂

 

Dont't worry, we'll get this sorted.

 

In this case then I suggest you get in touch with the Spotify staff - simply drop them a line on Facebook (they usually reply right away) or by using the contact form. Make sure, if you use the latter, to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply. Support usually gets back within a day or two.

 

Hope this was more helpful!

 

Have a great day,

BittencourtSpotify Star
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