Can't access premium account (No E-Mail linked)

[Hannah981]

None odff the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Premium

Country

Germany

Device

Samsung Galaxy S 9

Operating System

Android 9

My Question or Issue

I can't access my Premium Account with my new phone. There's no e-mail linked to it, so I can't reset my password. My username is 21bmlhxgye2xv4evmuz4yugqa. I have no idea what happened - not sure why this is my username or why there's no e-mail linked to it. Help! 😞

[Billy-J]

Hey @Hannah981, thanks for reaching out to the Community!

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!