Can't access premium account

[Rossco3]

I recently got a new phone and I've downloaded Spotify. When I sign in to my account it says I've only got Spotify free when I pay for premium. And I've tried signing everything out

[Taylor]

Hi, and welcome to the community!

What OS and device are you using?

Please note it can take some time for a premium subscription to activate across all devices.

1) Have you checked your Subscriptions page to make sure you are successfully premium?
2) Try logging out/in and reinstalling Spotify.
3) Make sure you're logging in with the right account; it's very easy to have both facebook and Spotify details!

Taylor

[Rossco3]

Hi there thanks for the reply but yes I've done everything you've said to try. Logging in and out etc, and it's still not worked. And I better be getting premium they've charged me £10 2 days ago, I also revived an email from Spotify saying I've never had a premium account when I know that I definitely have for at least a year.