Can't add family members on Spotify???

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Can't add family members on Spotify???

ryanmeuse
Newbie

I'm paying for family membership and my wife is the only member at the moment. We're about to add my family members.  But when I go to Family there is no option to add more family members.  The "How to" guide" is retarded as it shows a screenshot of something that doesn't exist.  As a software developer I am so tired of this happening in Spotify.  Do you even have a QA team?

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Re: Can't add family members on Spotify???

Rock Star 24
Rock Star 24

Sorry for the confusion!

 

At the bottom of the support guide here:

https://support.spotify.com/us/learn-more/guides/#!/article/spotify-family

 

It states:

 

What if I want to add another subaccount to my plan?

The number of subaccounts (i.e. the number of people you can invite) that you selected during signup cannot be changed. You may however cancel the subscription – at which point all members of the plan revert to Free level subscriptions if the current billing month lapses. You would then sign up again, selecting the number of subaccounts you want. You may re-invite the people you want to keep on the plan.

 

 

This means that you can only remove a member and replace them with someone else. You will have to cancel the plan and sign up again to add more people to your family plan.

 

If you would like to contact support about this, you can do that here:

 

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
2 Replies
Solution!

Re: Can't add family members on Spotify???

Rock Star 24
Rock Star 24

Sorry for the confusion!

 

At the bottom of the support guide here:

https://support.spotify.com/us/learn-more/guides/#!/article/spotify-family

 

It states:

 

What if I want to add another subaccount to my plan?

The number of subaccounts (i.e. the number of people you can invite) that you selected during signup cannot be changed. You may however cancel the subscription – at which point all members of the plan revert to Free level subscriptions if the current billing month lapses. You would then sign up again, selecting the number of subaccounts you want. You may re-invite the people you want to keep on the plan.

 

 

This means that you can only remove a member and replace them with someone else. You will have to cancel the plan and sign up again to add more people to your family plan.

 

If you would like to contact support about this, you can do that here:

 

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Can't add family members on Spotify???

dannash918
Casual Listener

I dont know if your Spotify staff or anything, but this is really really terrible process. If there are any spotify staff monitoring this, please fix this. This is really really bad...

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