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Can’t add my partner to family subscription

Can’t add my partner to family subscription

Today I have upgraded my free account to a family account. After doing this I wanted to add my boyfriend who is living together with me (Same address).

unfortunately he didn’t succeedin accepting the invite Because he got the error that his address was not the same to mine who invited him. After checking my account page I have seen that my country is wrongly stated to Luxembourg instead of Belgium.

i cannot change this (option to chang country is in grey) and I followed What I found on help pages (cancel subscription and change address). Unfortunately this didn’t Work and now I have paid and Still cannot change the subscription address/country.

 

someone who could help?

 

thanks

 

niels

 

Reply
1 Reply

Hello and thank you for get in touch with Spotify's community!

It’s not possible to change the address registered on an existing Premium for Family plan.

If you move, or enter the wrong details, you need to create a new account (make sure you cancel the plan on your old account beforehand, and sign out everywhere) and subscribe to Premium for Family on that new account.

Lease let me know how it goes.

Thanks!

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