Can't apply this Premium code to your account

[HappyHubby]

This is a new one for me. For years, I have purchased a 12-month gift card from Sam's Club and used it to re-up my Spotify account. Spotify says my next bill will be on 7/8, so that is when my current gift card is exhausted. When I first tried to apply this gift card, Spotify told me no because it will not allow me to have more than 18 months of prepaid service. Now it tells me no for this reason, and I do not know what to do:

"You can't apply this Premium code to your account. This is likely because you have an existing Premium subscription that cannot be combined with a Premium code."

My gift card will expire 7/24. Has Spotify changed redemption rules to make it worthless?

[HappyHubby]

Hey there,

Thank you for reaching out to the Community and welcome. 

If the PIN is not working when you try to redeem it, it could be related to different factors. First, we'd recommend making sure you've entered the correct characters. Since a zero looks like a capital 'O', a capital 'I' looks like a one, or a capital "S" looks like a number five, we'd recommend testing with these other characters to see if it makes any difference.

Also, since the card gets activated when it's scanned by the cashier, make sure that the receipt you have has the Spotify card registered. If it has a number, check if it matches the serial number (not the PIN) of your card. Remember that the gift card must have been purchased in the same country where you are currently located and also match the country of your account.

Note: Keep in mind that after 4 attempts, you'll get an error message. If you do, you can try again after 24 hours.

Hope this helps. If you have any additional questions, don't hesitate to ask.

[Hudson47]

I also bought a 3-month Spotify Premium and I redeemed it and it said approved I went back to my Spotify and it shows that I don't have premium even though I redeemed the code I'm so **bleep** off I feel like I got scammed