Announcements
Happy Values Week! Today we celebrate *Respect* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can't buy premium from Chile

Can't buy premium from Chile

I am trying to buy 12 months premium from Chile but it says that I can't because my credit card isnt register in the same country as I sign up (Sorry for my english) 

 

 

Thanks!

Reply
3 Replies

Hey FcoBelmar1 - We can lend a hand here! Please head over to our contact form so we can gather some details in a private email. 

 

If you get an automated response directing you back here just reply again. Thanks!

I already did it, thanks for that. But, as I put on the message Im trying to put my postal code but then when I put save changes it says "this email is already being used" but is obviously that is my email... So anyway I was wondering if the solution could be delete my account and then create it again, but this time complete all my information from the beginning. 

 

Thanks

That error normally occurs when you already have an account in the system but you can't access it. If you get in touch as outlined above the Spotify team can get everything set up for you! 🙂

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Suggested posts