Can't cancel because of facebook error

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Can't cancel because of facebook error

Newbie

Hi,

 

today I subscribed to premium for 0,99$, and tried to cancel the auto-renewal.

It worked until the page said "please re-verify with facebook", I get redirected to Facebook, where I am logged in and have to type in my password. The password is correct facebook redirects to spotify and boom spotify tells me that there was an error.

 

Since I could not find any support email for spotify, which is by the way horrible, because the FAQ/Help section is useless if you have a custom request, I post my problem here.

 

 

regards,

.....

1 Reply
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Re: Can't cancel because of facebook error

Rock Star 23
Rock Star 23

I suggest you contact support so they can take a look at your account and help you with this

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

or use the contact form that doesn't require you to sign in first:

 

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaRock Star 23
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