Can't cancel membership and got charged.

[nick29beast]

Hey I was wondering if there was anyway go cancel my membership and get a refund. The website is telling me that I'm subscribed to spotify free but I still got charged and I want a refund because I can't unsubscribe.

[Maxim]

Hey @nick29beast,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[Vgarcia4937]

I don’t have another email I don’t know why I got charged. Please what else can I do I don’t want the membership and I don’t have it.