Can't cancel my account

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Can't cancel my account

user-removed
Not applicable

Plan

Free

Country

Italy

Device

 

Operating System

Windows 10

 

My Question or Issue

I want to cancel (definitively) my account on Spotify. I already followed the steps from the site (Assistance/Account/Cancel Account) that lead to a link for unsubscription sent to my e-mail, but this e-mail never arrived (I tried more than once).

What can I do?

3 Replies

Re: Can't cancel my account

OneByBoo
Rock Star 19
Rock Star 19

Hi there @user-removed,

thanks for reaching out to the community !

 

Please try following the steps provided on this help page.

 

Let me know how it goes 🙂

OneByBooRock Star 19
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Note: I'm not a Spotify employee.

Re: Can't cancel my account

user-removed
Not applicable

Hi @OneByBoo ! Thank you for responding.

The page you linked is for unsubscribing the Premium Pass, while I want to cancel completely the account (which means losing my data and credentials).

Re: Can't cancel my account

OneByBoo
Rock Star 19
Rock Star 19

Hi @user-removed,

thanks for checking out my advise !

 

In order to get an answer regarding the deletion of your data and credentials i would have to refer you to the support team.

 

Please reach out through this "About Us" page to get the official answer and solution.

 

Hope this helps.

Have a great day 🙂

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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