Can't cancel my account

Can't cancel my account







Operating System

Windows 10


My Question or Issue

I want to cancel (definitively) my account on Spotify. I already followed the steps from the site (Assistance/Account/Cancel Account) that lead to a link for unsubscription sent to my e-mail, but this e-mail never arrived (I tried more than once).

What can I do?

3 Replies

Hi there @user-removed,

thanks for reaching out to the community !


Please try following the steps provided on this help page.


Let me know how it goes 🙂

Hi @OneByBoo ! Thank you for responding.

The page you linked is for unsubscribing the Premium Pass, while I want to cancel completely the account (which means losing my data and credentials).

Hi @user-removed,

thanks for checking out my advise !


In order to get an answer regarding the deletion of your data and credentials i would have to refer you to the support team.


Please reach out through this "About Us" page to get the official answer and solution.


Hope this helps.

Have a great day 🙂

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